Area of responsibilities
- Design solution setup and configuration
- Responsible for leading the successful system setup and configuration within SOW agreed milestones
- Work closely with regional project manager directly and with client stakeholders to analyse the business requirements and translate those into solution requirements
- Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
- Responsible for leading communication with relevant Back office teams to ensure timely and accurate recognition setup
- Translate reporting requirements into formats accepted by Trax service providers and oversee the timely development process
- Responsible for testing and validating customer reporting according to requirements
- Develop deep knowledge and expertise on Trax products and solutions
- Responsible for reviewing Accuracy and taking necessary actions with BO team to ensure positive accuracy trends during project “hypercare” period
- Develop requirements specifications according to standard templates, using natural language
- Collaborate with developers, QA specialists and subject matter experts to implement the desired solution and act as the liaison between the business units, technology teams and support teams
- Setup, configure and maintain project database and analyze data items
- Support pre-sales activities
Skills
- Strong analytical skills to interpret customer business needs and translate them into solution requirements
- Strong communication and presentation skills
- Product oriented and able to come-up with simplified solutions and alternatives based on product features to minimize the customization
- Detail oriented and proactive
Requirements
- 5-7 years of experience in customer facing role as business analyst in software delivery projects; SaaS is an advantage
- Experience in Retail/CPG/FMCG market – advantage
- BsC computer Science or equivalent
- Diligent with attention to detail
- Good documentation, technical writing skills
- Must possess proficient verbal and written and presentation skills in English