Customer Business Analyst

Customer Business Analyst

Area of responsibilities

  • Design solution setup and configuration
  • Responsible for leading the successful system setup and configuration within SOW agreed milestones
  • Work closely with regional project manager directly and with client stakeholders to analyse the business requirements and translate those into solution requirements
  • Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
  • Responsible for leading communication with relevant Back office teams to ensure timely and accurate recognition setup
  • Translate reporting requirements into formats accepted by Trax service providers and oversee the timely development process
  • Responsible for testing and validating customer reporting according to requirements
  • Develop deep knowledge and expertise on Trax products and solutions
  • Responsible for reviewing Accuracy and taking necessary actions with BO team to ensure positive accuracy trends during project “hypercare” period
  • Develop requirements specifications according to standard templates, using natural language
  • Collaborate with developers, QA specialists and subject matter experts to implement the desired solution and act as the liaison between the business units, technology teams and support teams
  • Setup, configure and maintain project database and analyze data items
  • Support pre-sales activities


  • Strong analytical skills to interpret customer business needs and translate them into solution requirements
  • Strong communication and presentation skills
  • Product oriented and able to come-up with simplified solutions and alternatives based on product features to minimize the customization
  • Detail oriented and proactive


  • 5-7 years of experience in customer facing role as business analyst in software delivery projects; SaaS is an advantage
  • Experience in Retail/CPG/FMCG market – advantage
  • BsC computer Science or equivalent
  • Diligent with attention to detail
  • Good documentation, technical writing skills
  • Must possess proficient verbal and written and presentation skills in English

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