Regional Supervisor – Recognition Process Knowledge Platform

Regional Supervisor – Recognition Process Knowledge Platform

Primary Job Responsibilities:

  • Plan, conduct, and monitor transactions
  • Maintains quality check records, documentation of key functionalities/procedures
  • Investigate escalations
  • Analyze data to identify areas for improvement in the processes
  • Develop, recommend, and monitor corrective and preventive actions/plans
  • Prepare reports to communicate outcomes of quality activities
  • Identify training needs and organize/communicate training interventions to meet quality standards
  • Effective resource utilization and coordination between departments/teams

Education, skills, and essentials:

  • Successfully completing a higher educational qualification would be an advantage (Bachelor or equal) – preferred analytical or computing field.
  • Strong communication skills in both oral and written English (At least B pass in A/L or equal)
  • GCE A/Ls in Mathematics
  • Excellent experience in MS Office package
  • Good computer literacy skills
  • Ability to work on any shift
  • Previous experience in any lead role
  • Experience in data analysis/statistical analysis will be an advantage

An attractive remuneration package awaits successful candidates. Please email your resume along with the contact details of two non-related referees to reach us at [email protected] and mention the applying position in the subject line.

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