Fluent in Mandarin (Chinese) and English is a MUST !

Job Description

• Tier-1 Support for field activity issues.
• Technical assistance with mobile platforms iOS, Android, Windows 8.
• Regularly working with tickets (Jira).
• Identifying and evaluating pipeline issues by monitoring a live system.
• Optimizing monitoring tools and identifying flaws.
• Contribution to the company knowledge base and maintenance.

Requirements

• Ability to work under tight deadlines.
• Ability to prioritize and manage escalations.
• Experience in customer support positions.
• Good Mandarin and English skills – reading and writing.
• Team player, with proven ability of working in a dynamic environment.
• Analytic approach and thinking outside of the box.
• Service oriented.
• Monitoring understanding and responsibility.
• Flexible working in different rotating shifts.

Advantage

• Knowledge of MySql DB. (Queries)
• Experience with Jira / Confluence.
• Network / IT orientation.
•  Minimum of one year experience (Web , Mobile, Database , IT support)